Sommer Car Care | Automotive Service Advisor

Are you an Automotive Service Advisor or seeking to make that career change?  Want to be more than an employee number? We want to hear from you!

Posted: October 16th, 2020
Category: Service
Work Type: Permanent
Location: QLD Metro
Top Selling Points
  • Be part of a small team of highly skilled automotive professionals
  • Excellent work environment and great culture
  • ….and also, NO WEEKEND WORK!

About the company
It’s taken a long time to come up with a clear picture of what we are about, but with this industry moving forward faster than ever before, it has made us quite clear about where we are and where we are going. Over the years we have always stood out for our workmanship, honesty, cleanliness and we thought that being able to fix anything with an engine, was pretty clever. Now, there are big differences between vehicle repairers and we are happy that our choice to become diagnostic specialists on European vehicles is the niche that fits us.
Our aim is to be top Diagnostic Specialists on European vehicles. We already are, we’ve just been a bit quiet about it.

About the Role

Being the Service Advisor, your role is to:

  • Assist drive the workload for the department.
  • Manage our client’s customer’s experience from booking, greeting, sales opportunities, and explanation of work performed.
  • You are the face of the business and customer service professional. Your charter is to exceed your customers’ expectations at all times, and in turn, ensure they are a customer for life!

Duties and Responsibilities

  • Manage your customer’s experience
  • Manage the daily workload for the department
  • Maximise all sales and GP opportunities
  • Maintain accurate records
  • Build and maintain the customer base

Skills and Experience

  • Experience in a similar role preferred not essential
  • Technician or Parts Interpreters encouraged to apply
  • Top-level customer service skills
  • Good communication skills
  • High-level time management skills essential
  • Knowledge of workshop management systems preferred
  • Current Open Driver License

Culture and Benefits

Our team is our family. We love what we do, and ideally are looking for similar people to join us. We believe our environment is different from what people expect and our wish is to surround ourselves with people that complement our culture. On offer is a very generous salary with the promise of a beneficial relationship between us and you. Also, did we mention NO WEEKEND WORK REQUIRED!

Apply now to find out more, we will be in touch

Sommer Car Care | Automotive Service Advisor

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