Senior Customer Relations Coordinator – Brisbane
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Eyp14
Corporate/Manufacturer
Australia - QLD Metro
Permanent
- Global Corporate with endless growth opportunities
- Brisbane based
- Generous remuneration package with benefits
Job Opportunity: Senior Customer Relations Coordinator
Location: Brisbane
Type: Full-Time
Remuneration: up to $90,000 + benefits (>$110,000 package)
Role Overview:
An exciting opportunity has arisen for a dedicated and experienced Senior Customer Relations Coordinator to join our team. The successful candidate will be instrumental in handling general customer inquiries and complex complaints, ensuring that all communication and resolutions are prompt, upholding outstanding customer service, and maintaining a positive brand perception.
Key Responsibilities:
Note: The company's name is withheld to maintain confidentiality in the recruitment process. The employer's specifics will be disclosed to shortlisted candidates.
How to Apply:
If you are passionate about luxury cars and customer service and possess the necessary skills, please submit your resume and a cover letter using the link provided. Automotive Talent is eager to help you take the next step in your career.
All applications and discussions are in the strictest of confidence. Contact our Managing Director Cameron Cresswell for more information, or apply now.
About Automotive Talent
Our specialty is talent acquisition in the only industry we know, automotive. We provide our partners with people solutions to assist their recruitment and employment needs in finding the perfect fit. We are passionate about all things automotive and have the ability and experience to place ALL roles within the industry across multiple markets, including Australia, New Zealand, Asia, the United States, and Canada.
We would be honoured to be your career partner covering all aspects of the automotive industry.
For more about this and other current jobs, please visit our website at www.automotivetalent.com.au, where you can also register or contact us.
Location: Brisbane
Type: Full-Time
Remuneration: up to $90,000 + benefits (>$110,000 package)
Role Overview:
An exciting opportunity has arisen for a dedicated and experienced Senior Customer Relations Coordinator to join our team. The successful candidate will be instrumental in handling general customer inquiries and complex complaints, ensuring that all communication and resolutions are prompt, upholding outstanding customer service, and maintaining a positive brand perception.
Key Responsibilities:
- Manage all inbound customer inquiries across multiple channels.
- Oversee a shared mailbox, delegating customer inquiries as needed.
- Provide information on products, current retail campaigns, special offers, and promotions.
- Handle post-sales queries, customer satisfaction surveys, and rewards programs.
- Coordinate complex customer complaints, interfacing with both internal and external stakeholders.
- Utilise CRM systems to document customer interactions comprehensively.
- Identify trends in customer feedback, potential risks, and opportunities for improving customer experience.
- Tertiary qualifications in Communications, Public Relations, or a related field.
- Desirable: Automotive qualification and familiarity with Australian Consumer Law.
- Minimum of 4 years in a similar role or a demonstrable ability to adapt previous experience to this position.
- Experience in the automotive industry is highly regarded.
- Proficiency in Microsoft applications and CRM systems.
- Strong negotiation and problem-solving skills.
- Exceptional communication skills, both written and verbal.
- Ability to manage high-pressure situations and maintain professionalism.
- Strong organisational skills with the ability to manage multiple tasks.
- Customer-focused with a personable approach.
- A dynamic role with the opportunity to work within an enthusiastic team.
- A chance to influence customer relations practices and improve operational efficiency.
- Remuneration package including salary, bonus, discounted lease vehicle, private health cover, and more.
Note: The company's name is withheld to maintain confidentiality in the recruitment process. The employer's specifics will be disclosed to shortlisted candidates.
How to Apply:
If you are passionate about luxury cars and customer service and possess the necessary skills, please submit your resume and a cover letter using the link provided. Automotive Talent is eager to help you take the next step in your career.
All applications and discussions are in the strictest of confidence. Contact our Managing Director Cameron Cresswell for more information, or apply now.
About Automotive Talent
Our specialty is talent acquisition in the only industry we know, automotive. We provide our partners with people solutions to assist their recruitment and employment needs in finding the perfect fit. We are passionate about all things automotive and have the ability and experience to place ALL roles within the industry across multiple markets, including Australia, New Zealand, Asia, the United States, and Canada.
We would be honoured to be your career partner covering all aspects of the automotive industry.
For more about this and other current jobs, please visit our website at www.automotivetalent.com.au, where you can also register or contact us.